Voucher Terms & Conditions
The Site provides an interactive online service operated by Scrambled Eggs Pte Ltd (“Booky”) on the World Wide Web of the Internet, consisting of information services, content and transaction capabilities, offering vouchers for sale (“Vouchers”) which may be exchanged for products/services (“Deals”) with participating third party merchants (“Merchants”) in accordance with the terms and conditions of the Vouchers.
This Agreement sets forth the terms and conditions that apply to the use of this Site by you. By using this Site (other than to read this Agreement for the first time), you agree to comply with all of the terms and conditions hereof. The right to use this Site is personal to you and is not transferable to any other person or entity.
You acknowledge that, although the Internet is often a secure environment, sometimes there are interruptions in service or events that are beyond the control of Booky, and Booky shall not be responsible for any data lost while transmitting information on the Internet.
Booky shall have the right at any time to change or discontinue any aspect or feature of the Site, including, but not limited to, content, hours of availability and equipment needed for access or use. Further, Booky may discontinue disseminating any portion of information or category of information, may change or eliminate any transmission method and may change transmission speeds or other signal characteristics.
Any such modifications become effective immediately upon being posted to the Site, provided that these changes will not apply to Vouchers purchased prior to the effective date of such changes. These changes will be effective immediately for new users of our Site and any Vouchers purchased by such new users.
It is your sole responsibility to check the Site from time to time to view any such changes in the Agreement. If you do not agree to any changes, if and when such changes may be made to the Agreement, you must cease use of the Site. Your use of the Site after any modifications to the Agreement indicates that you agree to such modified Agreement.
Any changes to this Agreement (other than as set forth in this paragraph) or waiver of Booky's rights hereunder shall not be valid or effective except in a written agreement bearing the physical signature of Booky's Managing Director. No purported waiver or modification of this Agreement by Booky via telephonic or email communications shall be valid.
Access and Equipment.
You shall be responsible for obtaining and maintaining access to the Site, all telephone, computer hardware and other equipment needed for access to and use of this Site and all charges related thereto. Booky shall not be liable for any damage to your equipment resulting from the use of this Site.
While it is Booky's objective to make the Site accessible 24 hours per day, 7 days per week, the Site may be unavailable from time to time for any reason including, without limitation, routine maintenance. You understand and acknowledge that due to circumstances both within and outside of the control of Booky, access to the Site may be interrupted, suspended or terminated from time to time.
The Vouchers offered on the Site are not available to minors under the age of 17 or to any users suspended or removed from the system by Booky for any reason. If you do not qualify, you may not use the Site.
This Site is private property.
All interactions on this Site must comply with this Agreement. Notwithstanding the above, Booky may from time to time monitor the activity on the Site and may block malicious traffic as deemed necessary by Booky.
Any conduct by you that in Booky's exclusive discretion restricts or inhibits any other user from using or enjoying this Site is strictly prohibited.
The foregoing provisions of this section apply equally to and are for the benefit of Booky, its subsidiaries, affiliates, partner Merchants, and each shall have the right to assert and enforce such provisions directly or on its own behalf.
Limited license and site access.
Booky grants you a limited license to access and make personal use of the Site. This license does NOT include:
- any downloading or copying of account information for the benefit of another vendor or any other third party;
- caching, unauthorized hypertext links to the Site and the framing of any content available through the Site;
- any action that imposes or may impose (in Booky's sole discretion) an unreasonable or disproportionately large load on Booky's infrastructure;
- any action that attempts to reverse engineer or jeopardize the correct functioning of the Site, or otherwise attempt to derive the source code of the software (including the tools, methods, processes, and infrastructure) that enables or underlies the Site;
- any action that attempts to gain access to secured portions of the Site to which you do not possess access rights; and
- using any automatic or manual process to search or harvest information from the Site, or to interfere in any way with the proper functioning of the Site.
You may not bypass any measures used by Booky to prevent or restrict access to the Site. Any unauthorized use by you shall terminate the permission granted by Booky.
In consideration of the use of the Site, you represent you are of legal age to form a binding contract, are not barred from receiving services under the laws of Singapore or other applicable jurisdiction, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in this Agreement, and to abide by and comply with this Agreement.
You also agree to provide true, accurate, current and complete information as prompted by the Site to collect the Voucher user’s mobile number. Booky will not be responsible for lost Vouchers due to inputting an incorrect mobile number.
You agree to accept responsibility for all activities that occur under your current Site session. You agree to notify Booky immediately of any unauthorized use or any other breach of security.
Booky reserves the right to refuse service, terminate accounts, or remove or edit content in its sole discretion.
You are NOT required to create an account when buying the Vouchers listed on this site. However, you are required to create an account in order to redeem a Voucher after your purchase. This is required so we can provide you with easy access to your Vouchers, view your past redemptions, and to ensure permissible use of the Voucher.
Users purchasing multiple Vouchers for the purpose of reselling may have their accounts frozen and may be banned from purchasing future Vouchers.
For any account related concerns, you may email email@example.com
Copyrights and trademarks.
Everything located on or in this Site is the exclusive property of Booky or used with express permission of the copyright and/or trademark owner. ANY COPYING, DISTRIBUTING, TRANSMITTING, POSTING, LINKING, DEEP LINKING, OR OTHERWISE MODIFYING OF THIS SITE WITHOUT THE PERMISSION OF BOOKY IS STRICTLY PROHIBITED. Any violation of this policy may result in a copyright, trademark or other intellectual property right infringement that may subject you to civil and/or criminal penalties.
This Site contains copyrighted material, trademarks and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music and sound, and the entire contents of the Site are protected by copyright as a collective work under Singapore laws. Booky owns a copyright in the selection, coordination, arrangement and enhancement of such content, as well as in the content original to it. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part. Except as otherwise expressly stated under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material without the express permission of Booky or the copyright owner is permitted. If copying, redistribution or publication of copyrighted material is permitted, no changes in or deletion of author attribution, trademark legend or copyright notice shall be made. You acknowledge that you do not acquire any ownership rights by downloading copyrighted material.
Trademarks that are located within or on the Site otherwise owned or operated in conjunction with Booky shall not be deemed to be in the public domain but rather the exclusive property of Booky, unless such site is under license from the Trademark owner thereof, in which case such license is for the exclusive benefit and use of Booky unless otherwise stated.
The foregoing provisions of this section apply equally to and are for the benefit of Booky, its subsidiaries, affiliates, Merchants, and each shall have the right to assert and enforce such provisions directly or on its own behalf.
Unless otherwise indicated, all other trademarks appearing on the Site are the property of their respective owners.
Disclaimer of warranty.
THE SITE AND ITS SERVICES, INCLUDING, WITHOUT LIMITATION, ALL CONTENT, AND THE VOUCHERS MADE AVAILABLE ON OR ACCESSED THROUGH THE SITE, ARE PROVIDED “AS IS,” “AS AVAILABLE,” AND “WITH ALL FAULTS.”
TO THE FULLEST EXTENT PERMISSIBLE BY LAW, BOOKY MAKES NO REPRESENTATIONS OR WARRANTIES OR ENDORSEMENTS OF ANY KIND WHATSOEVER (EXPRESS OR IMPLIED) WITH RESPECT TO:
- THE SITE AND ITS SERVICES;
- THE VOUCHERS MADE AVAILABLE ON OR ACCESSED THROUGH THE SITE;
- THE LEGALITY, ACCURACY, RELIABILITY, QUALITY OR AUTHENTICITY OF CONTENT, INFORMATION, ADVERTISEMENTS, VOUCHERS, SERVICES OR PRODUCTS PROVIDED BY ANY PARTY THROUGH THE SITE;
- THE SECURITY ASSOCIATED WITH THE TRANSMISSION OF SENSITIVE INFORMATION THROUGH THE SITE OR ANY LINKED SITE; OR
- THE RESULTS THAT MAY BE OBTAINED FROM USE OF THIS SITE.
BOOKY DOES NOT WARRANT THAT THE SITE OR SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE OR THE SERVERS THAT MAKE THE SITE AVAILABLE WILL ALWAYS BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
BOOKY DOES NOT WARRANT THAT YOUR ACTIVITIES IN CONNECTION WITH OR USE OF THE SITE IS LAWFUL IN ANY PARTICULAR JURISDICTION AND, IN ANY EVENT, BOOKY SPECIFICALLY DISCLAIMS SUCH WARRANTIES TO THE FULLEST EXTENT PERMITTED BY LAW.
BY USING THE SITE, YOU ACT AT YOUR OWN RISK, AND YOU REPRESENT AND WARRANT THAT YOUR ACCESS AND ACTIVITIES ARE LAWFUL IN EVERY JURISDICTION WHERE YOU ACCESS OR USE THE SITE, OR THE VOUCHERS MADE AVAILABLE ON OR ACCESSED THROUGH THE SITE.
FURTHER, BOOKY DISCLAIMS, TO THE FULLEST EXTENT PERMITTED BY LAW, ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING, WITHOUT LIMITATION, NONINFRINGEMENT, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND TITLE, AS WELL AS IMPLIED WARRANTIES ARISING OUT OF THE COURSE OF DEALING OR PERFORMANCE.
WHERE ANY JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES AS SET FORTH ABOVE, THE DISCLAIMER WILL NOT APPLY TO THE EXTENT LIMITED BY THE APPLICABLE LAW OF SUCH JURISDICTION.
Limitation of liability.
WITHOUT LIMITATION OF ANYTHING ELSE SET FORTH IN THIS AGREEMENT, BOOKY FURTHER LIMITS ITS LIABILITY IN CONNECTION WITH YOUR USE OF THE SITE AS SET FORTH BELOW:
UNDER NO CIRCUMSTANCES SHALL BOOKY, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU FOR ANY DIRECT OR INDIRECT LOSS OR DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, FOR ANY SPECIAL, INDIRECT, INCIDENTAL, EXEMPLARY, ECONOMIC, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF FORESEEABLE OR EVEN IF BOOKY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), THAT ARE DIRECTLY OR INDIRECTLY ARISING OUT OF OR RELATED TO:
- THIS AGREEMENT;
- THE SITE, ITS SERVICES, CONTENT OR ANY RELATED SERVICE;
- THE USE OF, INABILITY TO USE, OR PERFORMANCE OF ANY THIRD PARTY PRODUCTS OR SERVICES;
- THE LEGALITY, ACCURACY, RELIABILITY, QUALITY OR AUTHENTICITY OF CONTENT, INFORMATION, ADVERTISEMENTS, VOUCHERS, SERVICES OR PRODUCTS PROVIDED BY ANY PARTY THROUGH THE SITE;
- ANY ERRORS OR OMISSIONS IN THE TECHNICAL OPERATION OF THE SITE OR SERVICE.
IN ADDITION, BOOKY’S LIABILITY TO YOU FOR DIRECT DAMAGES FOR ANY CLAIM RELATED TO ANY OF THE FOREGOING SHALL BE CAPPED AT THE AMOUNT WHICH YOU HAVE ACTUALLY PAID TO BOOKY IN CONJUNCTION WITH THE VOUCHER UNDER WHICH SUCH CLAIM FIRST AROSE.
IF ANY JURISDICTION DOES NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY FOR DIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH JURISDICTION, BOOKY’S LIABILITY, AND THE LIABILITY OF ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW.
BOOKY, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS ARE NOT RESPONSIBLE FOR ANY DAMAGE TO ANY USER'S COMPUTER, HARDWARE, COMPUTER SOFTWARE, OR OTHER EQUIPMENT OR TECHNOLOGY INCLUDING, WITHOUT LIMITATION, DAMAGE FROM ANY SECURITY BREACH OR FROM ANY VIRUS, BUGS, TAMPERING, FRAUD, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER LINE OR NETWORK FAILURE OR ANY OTHER TECHNICAL OR OTHER MALFUNCTION.
YOUR ACCESS TO AND USE OF THE SITE IS AT YOUR OWN RISK. IF YOU ARE DISSATISFIED WITH THE SITE AND ITS SERVICES, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE ACCESSING AND USING THE SITE AND ITS SERVICES.
YOU RECOGNIZE AND CONFIRM THAT IF YOU INCUR ANY DAMAGES, LOSSES OR INJURIES THAT ARISE OUT OF BOOKY’S, OR ITS OFFICERS', DIRECTORS', EMPLOYEES', OR AGENTS', ACTS OR OMISSIONS, THE DAMAGES, IF ANY, CAUSED TO YOU ARE NOT IRREPARABLE OR SUFFICIENT TO ENTITLE YOU TO AN INJUNCTION, AND YOU WILL HAVE NO RIGHTS TO ENJOIN OR RESTRAIN THE DEVELOPMENT, PRODUCTION, DISTRIBUTION, ADVERTISING, EXHIBITION OR EXPLOITATION OF THE SITE AND ITS SERVICES.
Booky shall have the right, but not the obligation, to monitor the activity of the Site at all times to determine compliance with this Agreement and any operating rules established by Booky, as well as to satisfy any applicable law, regulation or authorized government request.
You agree to defend, indemnify and hold harmless Booky, its directors, officers, employees and agents from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses, including attorneys' fees, arising out of or related to:
- Any Voucher purchased by you in connection with the Site;
- Your use of and access to the Site;
- Your violation of any third party right, including without limitation any copyright, property, or privacy right;
- Your violation of this Agreement or any law, rule or regulation.
- This defense and indemnification obligation will survive this Agreement and your use of the Site.
YOU ARE SOLELY RESPONSIBLE FOR YOUR INTERACTIONS WITH MERCHANTS AND OTHER USERS OF THE SITE. TO THE EXTENT PERMITTED UNDER APPLICABLE LAWS, YOU HEREBY RELEASE BOOKY, ITS DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS FROM ANY AND ALL CLAIMS OR LIABILITY RELATED TO ANY PRODUCT OR SERVICE OF A MERCHANT, ANY ACTION OR INACTION BY A MERCHANT, INCLUDING A MERCHANT'S FAILURE TO COMPLY WITH APPLICABLE LAW AND/OR FAILURE TO ABIDE BY THE TERMS OF A VOUCHER, AND ANY CONDUCT OR SPEECH, WHETHER ONLINE OR OFFLINE, OF ANY OTHER USER.
Booky may terminate this Agreement at any time for any reason without prior notice, and this Agreement will automatically terminate in the event that you violate any of the terms and conditions set forth. In the event of any termination, you must immediately cease access to the Site. Without limiting the foregoing, Booky shall have the right to immediately terminate any accounts in the event of any conduct by you which Booky, in its sole discretion, considers to be unacceptable, or in the event of any breach by you of this Agreement. Any Voucher issued prior to termination will be honored according to its terms and the terms of this Agreement specifically applicable to such Voucher.
Any provision of this Agreement that imposes or contemplates continuing obligations on a party, or which by their nature must survive in order to be given full effect, will survive expiration or termination of this Agreement.
Booky contains links to third party platforms maintained by other service providers. These links are provided solely as a convenience to you and Booky hereby expressly disclaims any representations regarding the content or accuracy of materials on such third party platforms. If you decide to access linked third party platforms, you do so at your own risk. You expressly relieve us from any and all liability arising from your use of any third party website.
This Agreement, the interpretation of this Agreement, the relationship between you and Booky, and any disputes arising in connection with this Agreement will be governed by the laws of Singapore without regard to its conflict of law provisions.
No waiver by either party of any breach or default hereunder is a waiver of any preceding or subsequent breach or default. The failure of either party to exercise any of its rights under this Agreement shall not be deemed a waiver or forfeiture of such rights or any other rights provided hereunder.
If any provision of this Agreement is held invalid, void or for any reason unenforceable by a court of competent jurisdiction, it is agreed by the parties that the court should endeavor to give effect to the partie' intentions as reflected in the provision, and such invalidity shall not affect the enforceability of any other provisions contained in this Agreement, and the remaining portions of this Agreement shall continue in full force and effect.
The section headings used herein are for convenience only, do not limit the scope and extent of such section, and shall be of no legal force or effect.
This Agreement will not be construed against Booky by virtue of having drafted such. You are solely responsible for compliance with applicable laws, rules, and regulations in connection with your use of the Site.
You may not assign this Agreement or your rights and obligations hereunder, in whole or in part, to any third party without our prior written consent, and any attempt by you to do so will be invalid.
Except as otherwise expressly provided in this Agreement, there shall be no third party beneficiaries to this Agreement.
Any dispute arising out of or in connection with this Agreement, including any question regarding its existence, validity or termination, shall first be referred to and finally resolved by arbitration in accordance with the courts of Singapore, which Rules are deemed incorporated by reference into this clause. The seat or legal place of arbitration shall be Singapore. The language to be used in the arbitral proceedings shall be English. Any arbitration award shall be final and binding upon the Parties, shall be the exclusive remedy between the Parties, and may be enforced by judgment of a competent court having jurisdiction.
Any claim or dispute which results in a legal proceeding between the Parties that arises out of or relates to this Agreement, the Vouchers, any Deal, the services related thereto, or concerning the respective rights or obligations of the Parties hereto shall be decided exclusively by a court of competent jurisdiction located in Singapore. You irrevocably submit to the exclusive jurisdiction of Singapore courts.
YOU AND BOOKY AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO BOOKY MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.
When you use the Site or send emails to Booky, you are communicating with Booky electronically. You consent to receive communications electronically from Booky. Booky will communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that are provided to you electronically satisfy any legal requirement that such communications be in writing.
Terms of sale.
The Site offers vouchers for sale (“Vouchers”) which may be exchanged for products/services (“Deals”) with participating third party merchants (“Merchants”) in accordance with the terms and conditions of the Vouchers.
By placing an order for a Voucher with Booky, you make an offer to purchase the Vouchers you have selected on the terms and conditions stated below.
All Vouchers from the Site are Vouchers purchased from Booky. Vouchers are to be used in exchange for products/services with Merchants via Booky’s mobile application.
Vouchers offered on the Site will have different offer periods and may change without prior notice.
How are you charged.
All published prices shall be indicated in Philippine Peso (PHP) on the Site, and all purchases made on the Site shall likewise be charged in PHP.
Once you've placed your order, your credit card or electronic wallet will be charged with the PHP currency equivalent of the amount published on the Site. All payments must be received in full prior to a Voucher being issued. If your payment is not received or declined by your electronic wallet or credit card issuer, we cannot hold Vouchers against your order.
Booky cannot be held liable nor responsible for any losses incurred from a missing or unissued Voucher as a result of a wrong or invalid mobile number entered.
Number of vouchers bought & Who can redeem.
The quantity of Vouchers purchased per account for each and every given Deal depends on the frequency set by the partner Merchant. Said Voucher may only be redeemed by the account owner whose number was registered to receive the Vouchers.
The validity and expiration date of a Voucher can be seen inside the Booky application. Vouchers expire 45 days after purchase unless stated otherwise by the Voucher’s special rules. The Voucher must be redeemed on or before the expiration date. Once expired, Vouchers are no longer valid, will not be honored by the Merchant, and may no longer be redeemed. Expired Vouchers are non-refundable in whole or part.
Certain laws may limit the ability of a Merchant to set expiry dates for a Voucher. To the extent that you are purchasing a Voucher in a jurisdiction which so limits such, the Voucher will be limited to the maximum extent permitted by applicable law.
Deal specific terms.
Each Voucher has specific terms associated with the Deal, which will be presented to you at the time you choose to purchase the particular Voucher. This can be seen on the Voucher’s details page. Deal specific terms supersede any inconsistent terms in this Agreement, except to the extent such terms are prohibited by applicable law.
Unless otherwise stated in the Voucher or required by law, the following terms apply to all Vouchers:
- Vouchers are non-refundable and may only be redeemed by the account holder’s mobile number that the Voucher was attached to.
- Vouchers cannot be exchanged for cash.
- Vouchers are redeemable in their entirety and on a one-time basis only and may not be redeemed incrementally.
- No cash back or credit will be issued for partial redemption of a Voucher, and any unused balance shall be forfeited.
- Vouchers cannot be combined with any other coupons, promotions, senior citizen/PWD/Diplomatic discounts, or third party certificates.
- Vouchers cannot be used for tips, prior balances, shipping or handling, as applicable.
- Duplicate use, reproduction, sale or trade of a Vouchers is prohibited.
- You must download the Booky app and login to claim your purchased Vouchers.
- A Booky Prime subscription is not required to claim your purchased Vouchers.
- Vouchers are only valid in specific branches stated by the partner Merchant.
- Vouchers are valid daily (including Philippine holidays).
- Vouchers are non-transferable once assigned to a specific mobile number.
The Merchant is obligated to honor the Voucher in compliance with its agreement with Booky.
THE MERCHANTS, AND NOT BOOKY, ARE THE PROVIDERS OF THE PRODUCTS/SERVICES WHICH ARE PROVIDED IN EXCHANGE OF A VOUCHER.
AS PROVIDER OF THE PRODUCTS/SERVICES PROVIDED IN EXCHANGE OF A VOUCHER, THE MERCHANT SHALL BE FULLY RESPONSIBLE FOR ANY AND ALL INJURIES, ILLNESSES, DEATH, DAMAGES, CLAIMS, LIABILITIES AND COSTS SUFFERED BY OR IN RESPECT OF A CUSTOMER OR OTHER THIRD PARTY, CAUSED IN WHOLE OR IN PART BY THE MERCHANT OR ITS PRODUCTS AND SERVICES PROVIDED IN EXCHANGE OF A VOUCHER, AS WELL AS FOR ANY UNCLAIMED PROPERTY LIABILITY ARISING FROM UNREDEEMED VOUCHERS OR PORTIONS THEREOF.
YOU WAIVE AND RELEASE BOOKY AND ITS OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS FROM, ANY CLAIM, LIABILITIES, DAMAGES, OR INJURY ARISING FROM OR RELATED TO ANY ACT OR OMISSION OF A MERCHANT IN CONNECTION WITH THE PRODUCTS/SERVICES OF THE MERCHANT PROVIDED IN EXCHANGE OF A VOUCHER AND/OR AS IT RELATES TO COMPLIANCE WITH APPLICABLE UNCLAIMED PROPERTY AND OTHER LAWS RELATING TO THE REDEMPTION OF THE VOUCHERS OR ANY PORTION THEREOF.
Availablitiy of products/services
The Site can be accessed from countries around the world. You understand that some or all products/services provided on the Site may not be available for purchase to persons residing in certain jurisdiction or geographic areas. Booky reserves the right, in its sole discretion, to exclude or otherwise limit the provision of a Voucher for any product or service to a person residing in any jurisdiction or geographical area. Booky does not represent or warrant that any product or service promoted on the Site will be available for purchase by any particular person.
The value of each Voucher is the amount the customer pays for as stated on this Site. All sales are final and amounts paid are non-refundable except for the following circumstances:
- The Merchant goes out of business before the end of the redemption period
- The Merchant refused to honor the Voucher even when validated
In the event that a refund is necessary, the user shall be given the amount paid for the Voucher concerned. The refunding procedure shall be as follows:
- User must provide the following information in an email to firstname.lastname@example.org with the subject line "Refund Request":
- Voucher name
- User’s name
- User’s mobile number
- Merchant’s branch location
- Date and Time of attempted Voucher redemption
- Reason for refund request
- A statement, under penalty of perjury, that the Voucher has never been redeemed with the Merchant
- We will respond to the request upon verification of the details provided by the user
- We shall refund the full amount of the price paid for the Voucher concerned within five to seven (5-7) working days from user’s receipt of Booky’s email granting the request